My staff have working accounts, but for some reason cannot log in.

Category: Knowledgebase

Occasionally, an account needs an extra step of verification. To unblock their login, ask them to login to the online interface and go to the top right section. From there, they need to click "prefere...

The biometrics device is not pulling the data through to the time sheet?

Category: Knowledgebase

There could be various reasons for that. First of all it can take up to 5 minutes to transfer the biometrics login/out into the interface. So wait 5 minutes before doing anything else. If you waited a...

I've forgotten my username or password!

Category: Knowledgebase

Please select "Forgot Your User Name?" or "Forgot Your Password?" and enter your email which will send you a link and allow you to recover your username or password.

TimeDNA System & Employee App Access

Category: Knowledgebase

Please see attached Guide providing step by step instructions for the TimeDNA System and Employee Application Access.

The Biometrics device seems to have lost it's connection, what do I do?

Category: Knowledgebase

Please check that WI-FI is connected and that the earth sign next to it shown and does not have a red cross in it. This would cause the data to not sync to the Time Sheet. If the WI-FI is not working ...

Overtime policy does not seem to work

Category: Knowledgebase

In your case you are trying to create an overtime policy which reduces pay after a certain time. Overtime policies only work to add extra value for overtime. To achieve your aim you need to use a prem...