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Knowledgebase

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The biometrics device is not pulling the data through to the time sheet?

Category: Knowledgebase

There could be various reasons for that. First of all it can take up to 5 minutes to transfer the biometrics login/out into the interface. So wait 5 minutes before doing anything else. If you waited a...

TimeDNA System & Employee App Access

Category: Knowledgebase

Please see attached Guide providing step by step instructions for the TimeDNA System and Employee Application Access.

I've forgotten my username or password!

Category: Knowledgebase

Please select "Forgot Your User Name?" or "Forgot Your Password?" and enter your email which will send you a link and allow you to recover your username or password.

The Biometrics device seems to have lost it's connection, what do I do?

Category: Knowledgebase

Please check that WI-FI is connected and that the earth sign next to it shown and does not have a red cross in it. This would cause the data to not sync to the Time Sheet. If the WI-FI is not working ...

Overtime policy does not seem to work

Category: Knowledgebase

In your case you are trying to create an overtime policy which reduces pay after a certain time. Overtime policies only work to add extra value for overtime. To achieve your aim you need to use a prem...

I am having trouble with creating a new employee to onboard. I am getting an error for the first or last name?

Category: Knowledgebase

Ensure the employee's name does not contain any spaces or special characters. If the problem persists, feel free to contact us.

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